melbet account Privacy Policy

This privacy policy ("Policy") applies to all services on the melbet account platform. When you use our website, create an account, or use any of our services, you acknowledge that your information will be processed in accordance with this policy.

melbet account is committed to providing a safe and transparent service for Bangladeshi users. We believe you should have full control over your personal information. Alongside reading this policy, we recommend reading our Terms and Conditions, which set out the overall terms of using the platform.

In this policy, "we", "us", or "platform" refers to melbet account. "User", "you", or "your" refers to any person using the website or app.

We collect different types of information in different situations. The categories are described in detail below:

2.1 Registration and Identity Information

When you create an account on melbet account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Linked payment account details (bKash, Nagad, Rocket, Upay numbers)
• National ID or passport number (when identity verification is required)

2.2 Transaction Information

Details of deposits, withdrawals, and every betting activity are recorded in our system. This is needed to ensure account security and to identify suspicious activity.

2.3 Technical and Device Information

The IP address, operating system, browser type, and session activity logs of the device and browser you use to access our platform are collected automatically.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and remember your preferences. You can disable cookies from your browser settings, though this may limit some services.

Collected information is used only for specific and legitimate purposes. The main purposes are described below:

• Account Management: For registration, login verification, password recovery, and ensuring account security.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To resolve your complaints or questions via 24/7 live chat and email.
• Fraud Prevention: To monitor suspicious activity and prevent unauthorised access in order to protect your account.
• Service Improvement: To analyse user behaviour and further improve the platform experience.
• Promotional Communication: To inform you about bonuses, offers, and updates, subject to your consent.
• Legal Compliance: To submit reports to regulatory authorities in accordance with applicable laws and regulations.

We never sell your personal information to third parties for commercial purposes.

melbet account uses industry-standard security technology to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption, which prevents third-party access while data is in transit.

4.1 Data Retention Period

We retain information while your account is active and as needed for service-related purposes. Even after an account is closed, some information may be kept for a set period due to legal obligations.

4.2 Technical Security Measures

• All sensitive data is transmitted via end-to-end encryption.
• Firewalls and intrusion detection systems are kept active on the servers.
• Passwords are never stored directly — they are kept only as encrypted hashes.
• Regular security audits are conducted.

4.3 Response to a Data Breach

If a data security breach occurs, we will notify the affected users as quickly as possible and take all necessary steps to minimise the damage.

We may share your information with third parties in specific situations and for limited purposes:

5.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks to complete deposits and withdrawals. These organisations have their own privacy policies.

5.2 Technology Partners

Limited information may be shared with technology providers used to operate the platform, as needed for operational purposes. These providers are required to follow our security standards.

5.3 Legal Authorities

We are legally required to provide information to authorities when ordered by a court or required by applicable law. In such cases, we provide only the information that has been requested.

5.4 What We Never Do

• Sell or rent information for commercial advertising purposes.
• Share information with unrelated third-party marketers.
• Disclose profile-based data analytics without your consent.

You retain the following rights in relation to your personal information:

6.1 Right to Access Information

You can contact our support team at any time to find out what information is stored about you.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can correct it through your account settings or via support.

6.3 Right to Close Your Account

You can request to close your account at any time. However, some information may remain stored for a set period due to legal obligations.

6.4 Right to Opt Out of Marketing Communication

If you do not want to receive promotional messages, use the "Unsubscribe" option in any message or let our support team know.

For responsible and informed gaming, we recommend reading our Responsible Gaming Guidelines, which discuss various options for keeping yourself protected.

melbet account strictly ensures that this platform is for users aged 21 and above only. Age verification is mandatory at registration. If any user is found to be under 18, their account will be suspended immediately and any collected information will be securely deleted.

We do not intentionally collect any information from minors. If a parent or guardian notices that their child has registered on this platform, please contact us immediately.

Cookies are small text files stored on your device that are used to improve your experience on your next visit.

8.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and for the platform to function correctly.
• Functional Cookies: To remember user preferences such as language or theme settings.
• Analytics Cookies: Collect anonymous data to understand which parts of the site are used most.

8.2 Managing Cookies

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work correctly.

This privacy policy may be revised as needed over time. Changes will be published on this page and the effective date will be updated. For significant changes, a notice will be sent to the registered email or mobile number.

Continued use of the platform after changes will be taken to mean that you have agreed to the revised policy. For any questions about this, you can find answers to common questions on our FAQ page or contact our support team directly.

For any questions, concerns, or requests regarding this privacy policy, you can contact us:

• Live Chat: 24/7 direct chat support
• Email: [email protected]
• Language: Support is available in both Bengali and English

To learn more about our organisation and services, visit our About Us page.